"Headquarters and all WA-based facilities are being required to stay open, attract large amounts of customers, and collect late rent fees even though all facilities are 95% automated. Company is putting employees lives at risk. Company president Patrick Reilly has vastly stretched the definition of "essential" in an attempt to maintain almost non-existent profits. These facilities do not need to remain open even for "essential" tenants, as every tenant has an access code to enter the storage units during all hours of the day without employees needing to be on-site." -
The aforementioned complaint was filed in Seattle, Washington on Friday April 3, 2020 with L&I DOSH Nathan Kresse against Urban Self Storage saying Non-essential business is open. Email address given was and phone number given was .